Delivery

 

Delivery Costs

We offer FREE SHIPPING to all UK addresses for orders over £40.

For UK orders over £40, the following shipping options are available:

FREE - UK Standard Delivery (3 – 5 working days
£6.95 - UK Next Day Delivery*

For UK orders under £40, the following shipping options are available:

£3.95 - UK Standard Delivery (3 – 5 working days)
£6.95 - UK Next Day Delivery*

Shipping options outside of the UK available:

£8.50 - Europe**
£14.95 - Rest of World 

*UK Next Day Delivery - this excludes Northern Ireland and the Scottish Highlands, plus Orkney, Shetland and the Western Isles. Delivery to these locations will be on a 48 hour service.

**Europe = Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

UK Next Day Delivery - Excluding Northern Ireland and the Scottish Highlands

Order by 2pm, for delivery next working day, excluding Friday, Saturdays, Sundays and Bank Holidays.

Please note, weekends and public holidays are not considered working days. Orders placed after 2pm on a Friday or on a Saturday and Sunday will not be dispatched until the following Monday and will therefore not be delivered until the following Tuesday.

Any next day delivery orders placed on a Bank Holiday (UK) will not be packed and dispatched until the following working day.

Any orders placed after 2pm on a Thursday and before 2pm on Friday will be picked, packed and dispatched from our HQ on the Friday. However, DHL do not deliver to people's homes on Saturdays and Sundays - therefore please expect your order on the following Monday.

All next day delivery orders placed after 2pm on Friday and all next day delivery orders placed on a Saturday or Sunday will not be delivered until the following Tuesday. 

International Orders

If you order products from our site for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches its destination outside of the UK. Please note, we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.  

Some of our products may be prohibited from being shipped outside of the UK. In this case a member of the team will contact you. 

Please note we are unable to guarantee the delivery time frame for international orders. We send orders via a courier or Royal Mail depending on the weight, size and value of the parcel who will pass on to a local carrier in the country. On average EU orders take between 1-2 weeks and Rest of World orders take between 2-4 weeks. 

Office Hours

Our normal operating hours are 9am to 5pm Monday to Friday excluding public holidays. Orders received outside these hours, over the weekend or during public holidays will be actioned as soon possible.

For any enquiries, please call us on 0800 018 2361 or email orders@rafatrad.co.uk