If any exchange or refund is required, please return the goods within 30 days of receipt. Goods must be returned Recorded Delivery and clearly marked for 'Freepost RAFATRAD'. This does not affect your statutory rights. We will not accept responsibility for lost parcels when returning goods and reserve the right to refuse exchange or refund if the goods have been altered or damaged in any way.
Distance Selling Regulations:
You have the right to cancel your order within seven days of receipt, for a full refund. This does not apply to goods personalized or made to your specification.
To cancel an order quote any order/ invoice number for reference and contact our customer services on 0800 018 2661 or firstname.lastname@example.org