Delivery

Last Shipping Dates for Christmas

For our standard £3.95 shipping service the last shipping date prior to Christmas is Friday 20th December before 2pm. All orders received prior to this time will be dispatched by 20/12/2024 on a Royal Mail tracked 48hr service and should be received in time for Christmas.

Our premium next day £6.95 delivery service is delivered by DHL. The last shipping date prior to Christmas for our Next Day service is 23rd December before 2pm. All orders received prior to this time will be dispatched by 23/12/2024 via DHL Next Day and should be received in time for Christmas.

Any orders received after 2pm on 20/12/2024 using our £3.95 standard shipping, we cannot guarantee they will arrive prior to Christmas. We send these parcels out using a Royal Mail 48hour tracked service and the last dispatch date is the 20th December 2024. Therefore any orders received after this time will be dispatched on or after the 23/12/2024 and as per Royal Mail’s Christmas shipping deadlines, which can be found here Get ready for Christmas 2024 │ Royal Mail Group Ltd Christmas delivery is not possible.

After 2pm on the 23/12/24 we will be switching off our Next Day delivery service and it will not be available. This is due to our HQ being closed and our staff taking a well-earned break from the 24th December 2024 – 2nd January 2025.

All next day deliveries placed prior to 2pm on the 23rd December will be dispatched on the 23rd December via a next day service, after that Next Day delivery is not available.

Christmas Shutdown

Our staff are taking a well-earned break, and our warehouse will be closed from 2pm on 24/12/2024 until the 2/1/2025.

We will send out all orders received prior to 2pm on 24/12/2024 before we close. All orders received after this time will be picked, packed and shipped on the 2/1/2025.

Please carefully review your address before submitting your order to avoid delays or additional charges.

 Wrong delivery Address Policy

  • Please carefully review your address before submitting your order to avoid delays or additional charges, If you notice an error after placing your order, contact us immediately on 0800 0182361
  • If an incorrect or incomplete shipping address is provided during the checkout process, we will make every effort to rectify the situation. However, once a parcel has been dispatched, it is now out of our control, and we can no longer change the delivery address. As we are a charity, we are unable to cover the costs of incorrectly shipped items.
  • If your parcel is returned to us due to an incorrect or incomplete shipping address, we will refund the cost of the item/s minus the shipping fees. You will then need to place a new order to the correct address if you have not already done so.

Delivery Costs

We offer FREE SHIPPING to all UK addresses for orders over £40.

For UK orders over £40, the following shipping options are available:

FREE - UK Standard Delivery (3 – 5 working days) 
£6.95 - UK Next Day Delivery* 

For UK orders under £40, the following shipping options are available:

£3.95 - UK Standard Delivery (3 – 5 working days)
£6.95 - UK Next Day Delivery*

Shipping options outside of the UK available:

£8.50 - Europe**
£14.95 - Rest of World 

*UK Next Day Delivery - this excludes Northern Ireland and the Scottish Highlands, plus Orkney, Shetland and the Western Isles. Delivery to these locations will be on a 48 hour service.

**Europe = Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

UK Next Day Delivery - Excluding Northern Ireland and the Scottish Highlands

Order by 2pm, for next working day delivery, excluding - Fridays, Saturdays, Sundays and Bank Holidays.

Please note, weekends and public holidays are not considered working days.

Any orders placed after 2pm on a Thursday and before 2pm on Friday will be picked, packed and dispatched from our HQ on the Friday. However, DHL do not deliver to people's homes on Saturdays and Sundays - therefore please expect your order on the following Monday.

All next day delivery orders placed after 2pm on Friday and all next day delivery orders placed on a Saturday or Sunday will NOT be delivered until the following Tuesday. 

Any next day delivery orders placed on a Bank Holiday (UK) will not be packed and dispatched until the following working day.

International Orders

If you order products from our site for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches its destination outside of the UK. Please note, we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.  

Some of our products may be prohibited from being shipped outside of the UK. In this case a member of the team will contact you. 

Please note we are unable to guarantee the delivery time frame for international orders. We send orders via a courier or Royal Mail depending on the weight, size and value of the parcel who will pass on to a local carrier in the country. On average EU orders take between 1-2 weeks and Rest of World orders take between 2-4 weeks. 

Office Hours

Our normal operating hours are 9am to 5pm Monday to Friday excluding public holidays. Orders received outside these hours, over the weekend or during public holidays will be actioned as soon possible.

For any enquiries, please call us on 0800 018 2361 or email orders@rafatrad.co.uk